Service Delivery
Our expert Field Service Engineers provide rapid support across all major cities in the UK and on a worldwide-basis, with response times as fast as four hours. Strategically located Forward Stocking Locations (FSLs) enable us to meet contractual agreements. Additionally, our Field Engineers are backed by experienced product specialists, ensuring swift resolution of technical escalations.
Global coverage
Our in-house engineering team provides comprehensive coverage across the UK, delivering consistent, high-quality service. As part of Evernex, we bring our expertise to a global scale, offering first-class support across EMEA, APAC, and the Americas. Our unwavering commitment to excellence ensures reliable and effective solutions, no matter where our clients are located.
Service Levels
We acknowledge that customer service requirements can vary depending on different factors. Therefore, we offer a range of service levels at different costs to cater to these needs. For critical environments, we offer a 24/7 service level, while less demanding applications can opt for a next-business-day service. We have a Service Level available to meet any need.
Supported Vendors
At Ultra Support, we are focused in the Data Centre environment, specialising in Servers, Data Storage, Networking, and associated devices. Our wide range of supported products includes tier-once brands and more specialised vendors, all tailored to meet our partners’ specific needs. Our Bid Team is always available to provide customised quotations based on the product, SLA, and location, ensuring our partners’ complete satisfaction. Count on us for the best support in the industry.
24/7 Service Desk
Our UK-based Service Desk at Ultra Support is one of our standout features, and our team is dedicated to fostering strong relationships with our Channel Partners. They’re always available to manage any service call, and you can easily log them 24×7 via phone, email, or our web portal.
Our Call Centre team is there to ensure that every call is progressed promptly and efficiently. We utilise a dashboard to manage calls, parts, and engineers, guaranteeing complete customer satisfaction. You can track your calls round the clock via our web portal and receive email updates whenever necessary.
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