Service Delivery
Our team of expert Field Service Engineers can cover all major cities in the UK within a 4-hour timeframe. Our strategically located FSLs ensure the timely completion of calls in adherence with our clients’ contractual agreements and SLAs. Additionally, our Field Engineers are backed up by experienced product specialists who are always ready to assist with any technical escalations that may arise.
National & International coverage
Our team of in-house engineers cover the entire UK, and we are proud to collaborate with a trusted network of partners worldwide to deliver first-rate services across EMEA, APAC, and the Americas. Our commitment to excellence ensures that our clients receive the most effective and reliable solutions available where they may be located.
Service Levels
We acknowledge that customer service requirements can vary depending on different factors. Therefore, we offer a range of service levels at different costs to cater to these needs. For critical environments, we offer a 24/7 service level, while less demanding applications can opt for a next-business-day service. We have a Service Level available to meet any need.
Supported Vendors
At Ultra Support, we are focused in the Data Centre environment, specialising in Servers, Data Storage, Networking, and associated devices. Our wide range of supported products includes tier-once brands and more specialised vendors, all tailored to meet our partners’ specific needs. Our Bid Team is always available to provide customised quotations based on the product, SLA, and location, ensuring our partners’ complete satisfaction. Count on us for the best support in the industry.
24/7 Service Desk
Our UK-based Service Desk at Ultra Support is one of our standout features, and our team is dedicated to fostering strong relationships with our Channel Partners. They’re always available to manage any service call, and you can easily log them 24×7 via phone, email, or our web portal.
Our Call Centre team is there to ensure that every call is progressed promptly and efficiently. We utilise a dashboard to manage calls, parts, and engineers, guaranteeing complete customer satisfaction. You can track your calls round the clock via our web portal and receive email updates whenever necessary.
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