About us
We are Ultra Support, a leading provider of high-quality enterprise IT services, delivering a wide range of innovative, flexible, and cost-effective solutions exclusively through the channel. As part of Evernex, a global leader in IT lifecycle management, we leverage global resources to enhance customer relationships and drive success on an international scale.
Our services support hundreds of customer sites and manage thousands of IT assets with expert care. Available 24/7, we maintain most assets at the highest SLAs, leveraging an extensive network of Field Service Locations (FSLs) and skilled engineers to consistently exceed channel partner expectations.
As a vendor-agnostic provider, we offer independent support for tier 1 and tier 2 vendors, tailoring our services to meet diverse business needs. With the additional resources and expertise provided by Evernex, we deliver even greater value through access to global infrastructure, a vast spare parts network, and enhanced technical capabilities.
At Ultra Support, delivering exceptional service is our priority. We are well-equipped to innovate, evolve, and remain the trusted choice for channel partners seeking outstanding IT maintenance and project services.
Leadership
The leadership team at Ultra Support comprises exceptionally talented individuals with vast experience in the TPM sector. With their previous successful collaborations, these individuals, along with the broader team, have been able to drive the remarkable growth of Ultra Support in recent years with great effectiveness.
Sustainability
Sustainability
As a responsible members of the global community, companies need to focus on sustainability. Not only does it benefit the environment, but it also positively impacts the company’s bottom line. By implementing sustainable practices, companies can save money on energy and waste management, reduce their carbon footprint, and improve their reputation with customers, investors, and employees.
Ultra Support is committed to promoting sustainability among its Channel Partners by encouraging their customers to extend the lifespan of their IT assets. This is achieved by supporting systems and devices no longer supported by OEMs, considered End-of-Service-Life. Moreover, we prioritise reusing or servicing spares to reduce waste and ensure enough spares are in circulation to maintain product support and maintenance.
How UK Businesses are Reducing IT Opex with Third-Party Maintenance
Discover how UK businesses are cutting IT operational expenses (Opex) with Third-Party Maintenance (TPM). Learn how TPM providers like Ultra Support deliver cost savings, extend hardware life, and improve service quality, all while supporting sustainability.
Evernex Expands UK Presence with Acquisition of Ultra Support, Enhancing Customer Service and Solution Range
London, November 14, 2024—Evernex, a global leader in third-party maintenance and IT services, today announced the acquisition of Ultra Support, a leading UK-based provider of enterprise IT hardware maintenance and project services. This acquisition enhances Ultra Support’s service offerings through Evernex’s extensive global capabilities and resources, creating new opportunities[...]
Channel-Only TPM: The Future of IT Maintenance Partnerships
In today’s fast-paced IT landscape, businesses are searching for cost-effective and reliable maintenance solutions that not only reduce downtime but align with their operational goals. The channel-only third-party maintenance (TPM) model stands out as a future-focused approach for building stronger partnerships between IT service providers and their clients. Ultra[...]
