Your Channel Exclusive Partner, Delivering Enterprise IT Maintenance
Your Channel Exclusive Partner,
Delivering Enterprise IT Maintenance
Delivering More TogetherDelivering More Today
Partner with Ultra Support for effortless enterprise IT hardware maintenance. As the leading Channel Only Partner for third-party enterprise IT support, we provide dependable and affordable solutions that you can rely on. Outsource your clients’ maintenance requirements to us confidently, knowing their equipment is in safe hands..
Adding Value to Your Service Delivery Portfolio
Ultra Support specialises in channel-only maintenance and project services in the Data Centre. We offer flexible, innovative solutions to help partners add value to customer relationships. Our vendor-agnostic maintenance supports over two thousand customer sites and hundreds of thousands of assets, with most of those supported 24/7. We prioritise service and strive for excellence in our areas of expertise.
Tailored Solutions suited to your Clients’ needs
Our technical engineering team and network of stocking locations ensure that we can provide support within 4 hours, 24/7/365, to major cities and many other areas throughout the UK. Our in-house service desk and nationwide field engineering coverage enable us to quickly identify the right engineer and part to fulfil your contractual service level.
We prioritise customer satisfaction by monitoring SLAs through KPIs, ticketing systems, and alerts, achieving an average overall SLA attainment of over 96.0%. We offer flexible service levels, response & fix times, including Engineer Only & Parts Only models to meet your requirements and budget. Our experienced Account Managers will work with you to develop a tailored solution suited to your clients’ needs.
Data Storage Maintenance
Our Data Storage support is unparalleled, providing a diverse selection of options to cater to all your hardware support requirements. From single tape drives to multi-drive libraries, we have you covered. Our Storage Array options are extensive, featuring top manufacturers of NAS, SAN, and Enterprise Arrays.
Server Maintenance
Our team of experienced engineers are available 24/7 to resolve any issues that may arise with both single and multi-processor systems. We provide comprehensive server support for a wide range of technologies, including RISC, Unix, and x86 platforms. You can rely on our dependable support to keep your systems running smoothly.
Networking Maintenance
We excel in providing first-class support for tier-one and tier-two vendors, including Cisco, Juniper, and HPE. Our team of highly skilled engineers specialise in LAN, Wireless, WAN, and SAN technologies, guaranteeing speedy and effective resolution of any hardware support issues.
The Channel Partner for Enterprise Hardware Support & Services
If you’re in need of IT Enterprise hardware support, don’t hesitate to contact us for a competitive quote that meets your unique needs and requirements.
Extending Product Lifecycle through sustainable reuse of Components
Our strategy for promoting sustainability involves two key elements. Firstly, we are dedicated to prolonging the life of products well beyond their end-of-life phase by providing reliable maintenance and support. Our team of seasoned engineers are equipped with an extensive inventory of spare parts, including those essential for legacy systems.
Evernex Expands UK Presence with Acquisition of Ultra Support, Enhancing Customer Service and Solution Range
London, November 14, 2024—Evernex, a global leader in third-party maintenance and IT services, today announced the acquisition of Ultra Support, a leading UK-based provider of enterprise IT hardware maintenance and project services. This acquisition enhances Ultra Support’s service offerings through Evernex’s extensive global capabilities and resources, creating new opportunities[...]
Channel-Only TPM: The Future of IT Maintenance Partnerships
In today’s fast-paced IT landscape, businesses are searching for cost-effective and reliable maintenance solutions that not only reduce downtime but align with their operational goals. The channel-only third-party maintenance (TPM) model stands out as a future-focused approach for building stronger partnerships between IT service providers and their clients. Ultra[...]
The Growth of Third-Party Maintenance (TPM) in the UK: A Market Analysis
The Growth of Third-Party Maintenance (TPM) in the UK: A Market Analysis The IT support and maintenance landscape has transformed significantly in recent years. One of the most notable shifts is the growing adoption of Third-Party Maintenance (TPM) services in the UK. This change mirrors a global trend towards[...]
